1. Will I be charged fees for public holidays or when my child is not there?

Public holidays and nonattendance are charged at the normal daily fee. Families will be eligible for the Child Care Subsidy (CCS) for public holidays if they have not exceeded allowable yearly absences.

2. Can I change the days of care and how much notice is required?

If parents want to decrease their child's booked hours or days, they must give 2 weeks' notice.

3. Do you provide things like nappies and meals or should I bring them from home?

For babies, be sure to include: nappy rash cream, dummies, bottles and teats, comfort toy or blanket, sun hat, three spare outfits, spare socks, a jumper and a plastic bag for wet clothes.

4. Do you provide things like nappies and meals or should I bring them from home?

For babies, be sure to include: nappy rash cream, dummies, bottles and teats, comfort toy or blanket, sun hat, three spare outfits, spare socks, a jumper and a plastic bag for wet clothes.

For toddlers and preschool or kindergarten aged children, start with: Spare underwear, water bottle or sippy cup, sun hat, closed-toe shoes, two spare outfits, spare socks, a jumper and a plastic bag for wet clothes.

Plus anything else your individual child may need, such as breast milk, a sleeping bag, dummies, medication.

Food: Provide Morning tea, lunch, evening tea, Milk/Formula/Expressed Milk

5. How will I be notified if my child is sick or has an accident?

FDC will:

Administer first aid that is appropriate for the injury sustained by the child, as guided by the Educators Senior First Aid Training and Administering First Aid Centre Policy.

Notify you as soon as possible.

Ensure that further medical attention is recommended to the families in instances where the child’s injury is such that medical attention is required but does not require emergency medical treatment (e.g. Ambulance). Ensure that emergency services are contacted in instances where the child has been injured, and the injuries are of such a nature as to be beyond the First Aid Training of the Education and Care Staff.

6. What if I have a complaint?

If you have any concerns, please talk to your child’s educator or the LKFDC Coordinator. We have a grievance procedure if you would like to formally raise any concerns.

7. What is the arrival and departure procedure?

For safety and security reasons ALL children must be signed in on arrival, and signed out on departure. The times must be noted. No child will be allowed to leave our FDC Service with a person who is not stated on the enrolment form, unless prior arrangements are made with your child’s educator.

8. What if my child has asthma or an allergy?

It is vital that we are aware of any allergies or asthma. Families are required to explain any allergy or asthma on the enrolment form as well as provide us with the diagnosis from the doctor. The Service has a procedure the staff follow to minimise allergic reactions. The Service requires an Action Plan filled in by your Doctor to assist in managing your child’s needs. The Action Plan is to be updated every 6 months.

9. What if my child is on medication?

Educators can only administer medication prescribed by a doctor. They cannot administer non-prescription drugs or dietary supplements unless the service is provided with written authorisation by a doctor. Medication can only be administered to a child by Educators from its original packaging with pharmacy instruction sticker. On arrival at the Service families, must give medication to Educators for safe storage and complete a medication authorisation form. Under no circumstances should medication be left in children’s bags.